Terms of Service
These Terms govern your use of Marta, a service operated by SteelKiwi Inc., 1025 Alameda de Las Pulgas #535, Belmont, CA 94002, United States (“Marta”, “we”, “us”, “our”).
By placing an order or creating an account you agree to these Terms. If you do not agree, do not use the service.
Contact: support@callmarta.com
1. What Marta is
Marta calls landlords and estate agents on your behalf, in Spanish, about rental listings you are interested in. For each listing we attempt to:
- confirm the property is still available;
- ask the questions you need answered (requirements, deposit, community charges, pets, and similar);
- present you as a prospective tenant, using the information you have given us;
- arrange a viewing and place it in your calendar;
- report the outcome back to you.
Calls are made by an AI voice assistant, supported by human operators who monitor quality and step in where the assistant cannot handle a conversation. The assistant discloses at the start of every call that it is an AI assistant acting for a named prospective tenant.
2. What Marta is not
- We are not a real estate agency, broker or intermediary. We do not list properties, do not represent landlords, do not negotiate or arrange tenancy agreements, and do not receive any commission or payment from landlords or agencies. We act solely on your instructions, as your agent.
- We are not a party to any tenancy. Any agreement you enter into is between you and the landlord or agency.
- We do not verify listings, landlords or agencies. We report what we are told. We cannot guarantee that a listing is genuine, that the described property exists as advertised, or that a landlord will honour a booked appointment.
- We do not provide legal, immigration, tax or financial advice.
3. Eligibility and your authorisation
By using Marta you confirm that:
- you are at least 18 years old and legally able to enter into a contract;
- you are genuinely seeking to rent a property and will act in good faith towards the people we contact;
- the information you give us is accurate and is yours to give.
You authorise us to act on your behalf for the limited purpose of contacting landlords and agents about listings you have selected or approved, to identify you by name as the interested tenant, and to disclose to them the information you have provided about your situation (such as employment, income, guarantor availability, pets, or move-in date) where it is relevant to securing a viewing. You may withdraw or narrow this authorisation at any time in writing; the change applies to calls not yet made.
You are responsible for what you ask us to say. You may not use Marta to contact a person who has not published the listing concerned, to contact anyone for a purpose unrelated to renting a property, or to harass, mislead or pressure anyone.
4. Plans and pricing
| Plan | Price | What it includes |
|---|---|---|
| Blitz | €49, one payment, valid for 3 months | Up to 15 listings you send us, called within hours, with a written report |
| Hunter | €99, one payment, valid for 3 months | Unlimited listings and monitoring of new listings matching your brief, plus calls and reports, subject to the fair use provision below |
| Concierge | €399, payable per signed contract | Hands-on search managed by our team, with a scope agreed with you in writing before we start |
Prices are in euros and include applicable taxes unless stated otherwise at checkout. We may change prices; a change never affects an order already paid for.
Fair use (Hunter). Listings are unlimited within reasonable personal use for one search. If your usage is far outside what one person’s apartment search requires, we will tell you and agree next steps rather than stopping without warning.
Monitoring availability. Automatic monitoring of new listings covers the major Spanish portals. Calling to listings you send us works anywhere in Spain.
5. Plan duration — no subscriptions
Blitz and Hunter are one-time purchases, not subscriptions. Nothing renews and there is nothing to cancel. Each plan runs for 3 months from purchase or until you have found your home, whichever comes first. If you find a flat yourself, congratulations — the plan simply ends with the search.
6. Right of withdrawal (consumers in the EU / EEA)
If you are a consumer resident in the EU or EEA, you have the right to withdraw from this contract within 14 days without giving a reason.
Because our service is time-critical, when you place an order you will be asked to expressly request that we begin immediately. If you make that request:
- you may still withdraw within 14 days, but you must pay for the part of the service already performed, in proportion to what has been delivered;
- once the service has been fully performed — for Blitz, once we have completed the calls and delivered your report — the right of withdrawal is lost.
To withdraw, email support@callmarta.com with a clear statement to that effect. We refund within 14 days of being informed, using the same payment method you used.
This section does not limit the guarantee in Section 7 or your statutory rights.
7. Our 24-hour guarantee
For Blitz orders, we commit to delivering your first report within 24 hours of receiving your listings and the information we need from you. A report tells you, for each listing, whether we reached the landlord, what they said, and whether a viewing was arranged or why it was not.
If we fail to deliver that report within 24 hours, email us and we will refund your payment in full.
To be clear about what the guarantee covers: it covers the delivery of the report. It does not guarantee that a viewing will be arranged, or that a landlord will answer the phone, respond, or accept you as a tenant — those depend on people we do not control. Where a landlord’s requirements exclude you, telling you that quickly is part of what you are paying for.
The guarantee does not apply where the delay is caused by information you have not given us, listings that are unusable (expired, duplicated, or without a contactable number), or a request made outside a plan’s scope.
8. Refunds outside the guarantee
Beyond Section 6 and Section 7, we handle refund requests case by case. Where the service failed on our side — calls not made, a report not delivered, an appointment booked into your calendar that we never actually arranged — we refund. Where the service was delivered and the market simply did not go your way, we do not.
9. Your responsibilities
- Give us accurate, current information, and update it if it changes.
- Respond in time. If we book a viewing and you do not attend, or you go quiet, we may pause work on your account. No-shows damage our standing with agencies, which affects every other customer.
- Check appointment details before you attend. We report what we were told; the landlord may change or cancel.
- Deal with landlords and agents honestly and courteously.
10. Calls and recording
Calls made for you may be recorded and transcribed so we can report accurately and resolve disputes. Recordings and transcripts are handled as described in our Privacy Policy. You may not publish, broadcast or distribute a recording we provide to you without our written consent, and you are responsible for complying with the law if you do.
11. AI limitations
The assistant may misunderstand, mishear or misreport a conversation, particularly on poor lines, in strong regional accents, or where a call goes somewhere unexpected. We work to reduce this and human operators review problematic calls, but you should treat a report as a good-faith account of a phone call, not as a verified record. Confirm anything that matters — price, address, availability, requirements — directly with the landlord before you commit to anything.
12. Availability
We aim to keep the service running but do not guarantee uninterrupted availability. Calls are placed during Spanish business hours and we depend on third parties — telephony carriers, listing portals, calendar providers — whose failures or restrictions may interrupt the service. Where an interruption on our side prevents us from delivering what you paid for, Sections 7 and 8 apply.
13. Intellectual property
The website, the assistant, our scripts, prompts and reports are ours. You may use reports for your own property search. You may not copy, resell, or use the service or its output to build or train a competing product, or scrape our website.
14. Liability
Nothing in these Terms excludes liability that cannot be excluded by law, including for death or personal injury caused by negligence, fraud, or your statutory rights as a consumer.
Subject to that, and to the maximum extent permitted by law:
- our total liability arising out of or in connection with the service is limited to the amount you paid us in the three months before the event giving rise to the claim;
- we are not liable for indirect or consequential loss, or for a property you did not get, a viewing that was cancelled, a tenancy that fell through, accommodation costs incurred while searching, relocation or visa consequences, or anything a landlord or agent told us that turned out to be untrue.
15. Suspension and termination
We may suspend or terminate your access if you breach these Terms, use the service unlawfully, or use it in a way that damages our relationships with landlords and agencies. Where we terminate without cause, we refund the unused portion of what you have paid. You may stop using the service at any time.
16. Changes to these Terms
We may update these Terms. The current version is always at https://callmarta.com/terms. For material changes affecting an active plan we will give at least 30 days’ notice by email. Changes never apply retroactively to an order already placed.
17. Governing law and disputes
These Terms are governed by the laws of the State of California, and the courts of San Mateo County, California have jurisdiction.
If you are a consumer resident in the European Union, this does not deprive you of the protection of the mandatory consumer-protection rules of your country of residence, and you may bring proceedings in the courts of that country.
We would much rather sort a problem out directly. Write to support@callmarta.com and we will respond within five working days.
18. Miscellaneous
If any provision is found unenforceable, the rest remains in force. Our failure to enforce a provision is not a waiver of it. These Terms, together with the Privacy Policy and the plan description you purchased, are the whole agreement between us. You may not transfer your rights under these Terms; we may transfer ours as part of a business transfer, without reducing your rights.